Key account director tcsa h/f

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'Euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de recherche et développement qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.
Safran est la 1ère entreprise du secteur aéronautique et défense du classement « World's Best Companies 2023 » du magazine TIME.

Avec plus d'un million de sièges équipant les flottes des plus grandes compagnies aériennes, Safran Seats est l'un des leaders mondiaux des sièges pour passagers, équipages d'avions et hélicoptères grâce à des solutions innovantes et à forte valeur ajoutée. The Key Account Director TCSA must ensure a) objectives set by the company's management and the contractual commitments made to the customer under TCSA are met and b) to develop and increase company TCSA activities.
This role combines :
a)management of TCSA Program manager in their role of ensuring operational duties to address the full spectrum of responsibilities in customer support, and program management, ensuring both customer satisfaction and program profitability,
b)development of our TCSA services to new customer with the support of Marketing and Sales team
Key Responsibilities :
Customer Relationship and Program Management :
- Develop and maintain relationships with the assigned customers, acting as the main point of contact and prepare formal internal and external reviews.
- Oversee aftermarket programs to ensure customer satisfaction and program profitability in line with company objectives.
- Lead advertising of TCSA benefit externally and internally to develop this service.
Technical and Project Management :
- Handle all technical and project management issues, managing in-service issues with support from internal stakeholders.
- Monitor service level performance and reliability metrics of seats.
- Act as a leader in consolidating various risk management plans, ensuring data reliability and accuracy.
Communication and Coordination :
- Facilitate communication between airlines, Safran, and Maintenance Repair Organizations (MRO).
- Prepare and manage formal correspondence and reviews with customers per contractual agreements.
- Manage a team of TCSA program managers and a multi-disciplinary team of experts from various Safran Seats departments.
Financial and Budget Management :
- Monitor business plan for existing TCSA and develop new business plan for future customers.
- Implement actions to ensure budget alignment with company objectives and policies.
- Optimize costs to increase margins while maintaining contractual KPIs.
Strategy and Compliance :
- Develop Safran Seat TCSA roadmap with targeted customers, action tracker and BE leader in proposing innovated solutions.
- Align TCSA strategies and management across the Safran Seats Customer Support and Services entity.
- Ensure compliance with the SAFRAN program management framework.