Chargé de support standards & suivi opérationnels et animation réseau – standards & operational[...]

Pourquoi nous rejoindre?
Travailler chez Adagio, c’est intégrer une grande équipe où les valeurs de partage, d’audace et de responsabilité sont de véritables piliers.
C’est évoluer dans un environnement où la qualité des missions confiées est aussi importante que la qualité de vie au travail.
C’est avoir le sens de la proximité client et le sentiment d’être utile au quotidien.
C’est aussi s’associer à une marque en pleine croissance, qui sait valoriser l’esprit d’initiative et le travail collaboratif, et dont l’ambition est de vous faire contribuer à son développement.
Parce que nous croyons en la force du collectif, engageons-nous ensemble!

Your mission, should you choose to accept it!

We are seeking a detail-oriented and collaborative Standards & Operational Monitoring and Network Animation Support Manager to join our team in Paris, France. In this pivotal role, you will be at the heart of cross-functional activities, overseeing operational standards, monitoring processes, and providing crucial support to our network.

* Manage and monitor site contracts, including planning renewals, responding to supplier or aparthotel requests, and updating information
* Maintain and update the operational database, ensuring accuracy and timeliness of information
* Process orders and provide administrative support for department projects and deployments
* Handle support requests related to standards, products, listings, and purchasing from aparthotel teams, internal experts, and partner organisations
* Qualify incoming requests, process level 1 queries, and escalate complex issues to appropriate experts or service providers
* Update operational documentation, including processes, standard guides, and purchasing books
* Analyse support requests and contribute to the continuous improvement process
* Participate in network animation activities for France & Europe, including agenda setting and writing operational bulletins
* Collaborate with cross-functional teams to ensure seamless operations and maintain high standards across the network
* Generate reports on support activities and present findings in team meetings

Qualifications

* Bachelor's degree in Business Administration, Hospitality Management, or a related field
* 3-5 years of experience in operational monitoring, support roles, or hospitality management
* Proficiency in Microsoft Office suite, particularly Excel
* Knowledge of hospitality management systems such as FOLS and Opera Cloud (preferred)
* Willingness to learn and adapt to new software and tools as required (e.g., GASPAR, Astore)
* Fluency in English, both oral and written, with proficiency in another language being advantageous
* Strong analytical and problem-solving skills, with a keen eye for detail
* Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders
* Experience in purchasing management and network animation
* Demonstrated ability to work in a fast-paced, dynamic environment
* Strong writing skills for creating clear and concise operational documentation
* Rigour, versatility, and agility in approach to work
* Customer-focused mindset with a commitment to continuous improvement
* Ability to manage multiple priorities and meet deadlines efficiently
* Collaborative spirit with the capacity to work effectively in cross-functional teams

Our Commitments

* A gradual and structured onboarding process
* Attractive HR benefits (additional paid leave, housing assistance, profit-sharing schemes, etc.)
* Exclusive perks within our Adagio establishments, as well as across the entire Accor and Pierre & Vacances Center Parcs network (employee rates in all our locations, staff benefits, etc.)

Want to learn more? Let’s meet!

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