Le NH Paris Champs-Élysées, MINOR HOTELS, se trouve dans le 8e arrondissement de Paris, un quartier chic et élégant, connu pour ses grands magasins et ses monuments.
Notre établissement qui occupe un bâtiment datant de 1910, s’est imposé comme un pied-à-terre intimiste pour les touristes avides de shopping et les locaux en quête d’un havre de paix. L’hôtel dispose de 90 chambres, est idéalement situé à proximité des Champs-Élysées, de l’Arc de Triomphe, du Grand Palais et du Petit Palais, de la place de la Concorde et de l’Élysée.
Nous recherchons notre Front Office Manager (F/H) !
Manage and coordinate rooms assignment depending on the characteristics of the customer ( VIP, traditional, new customers…) Support, if needed, the Guest Relation and/or Hotel Director with the preparation of monthly brochures regarding the activities of interest and possible events (demonstrations, strikes, fairs, and special holidays) that could be of interest to guests, or affect their safety and security.
Ensure (together with the Hotel Director and/or Guest Relation) that all the information provided by the hotel is up to date and meets the quality standards.
Demonstrate an excellent knowledge of guests who visit frequently, paying attention to their preferences and proactively offering them these services during their next stay.
Ensure that quality standards for the Front Office Department are met and even exceeded.
Be a reference and an example for the reception team, customizing the behavior and values of the brand, so that they are interiorized by each of our employees.
Assure an accurate staff planning in order to run a smooth Front Office Operations. Verify the auditing and production reports managed by front office staff during night shift.
Control the front office cash out process verifying the revenue and invoice payments following up of the incidents that may occur in this process.
Fulfill any corporate or BU process and procedures related to Front Office task, quality and service.
Manage VIP guests:
Prepare VIP guests list and communicate it to rest of the departments.
Assign rooms to VIP guests.
Personally welcome and say good-bye to VIP guests, making the check-in and the check-out totally personalized.
Degree or graduate preferably in Tourism
The FO Manager should speak local language and fluent English. Good knowledge of Front Office systems SAP / TMS
General Information:
Availability to work in shifts and on weekends
At least four years’ experience in front office positions
Highly appreciated international hospitality experience
180€ d'indemnité nourriture
~13ème mois à partir de 6 mois d'ancienneté
~ Chèque Cadeau à Noel
~ Avantages sociaux (voyage d'entreprise, chèque cadeaux...)
~ Primes vacances / Upsell
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