Choisir Capgemini, c'est choisir une entreprise où vous serez en mesure de façonner votre carrière selon vos aspirations. Avec le soutien et l'inspiration d'une communauté d’experts dans le monde entier, vous pourrez réécrire votre futur. Rejoignez-nous pour redéfinir les limites de ce qui est possible, contribuer à libérer la valeur de la technologie pour les plus grandes organisations et participer à la construction d’un monde plus durable et inclusif.
As part of the Leadership team of the service line, you will oversee the delivery for the country and will be accountable for the overall success of all portfolios, programs, services and projects in your remit. You will be accountable for all delivery matters on behalf of the P&L owners.
The role :
* Responsible for planning and delivery – Delivery quality compliance, resource economic utilization and customer satisfaction for the applications services in France
* Responsible for relationship building with Customer key stakeholders within the account and responsible for customer satisfaction
* Build a community of Engagement Managers (EM), developing their knowledge, skills and increasing the number of EMs certified
* Ensures the Delivery and associated targets, standards & best practices are known and applied by the EMs community members
* Ensures full compliance to bid process: including all necessary reviews (Approval gates, Finance, Legal)
* Manages C level customer relationships within the Country from a delivery standpoint. Act as the highest escalation level for delivery matters before the Managing Director in country
* Ultimately accountable for all aspects of program management (risks & opportunities, project recovery, quality assurance, profitability, skills development…).
* Contributes to big or complex deal bid process, contract negotiation, scope or major issue client discussion
* Transforms projects from Staffing (Time & material businesses) to Fixed-priced commitments and off-shore through a Client Delivery Transformation approach
* Is accountable for Revenue, Contribution Margin %, Risk Management, Client Satisfaction and Project Quality
Your Profil
* 15+ years of delivery or project management experience
* Experience working for/with a service company
* Experience in end-to-end delivery/program management of complex and large programs is a Must
* Strong experience with client facing and ability to manage expectations.
* High adaptability and organization skills to navigate complex organizations, clients and projects (multiple stakeholders, multicultural environment, on-shore / off-shore delivery)
* Leadership experience in continuous improvement initiatives and operations
* Thorough Knowledge of contract management & financial management
* Experience working with offshore delivery teams (India, Asia and/or Europe) and Consumer products
* Experienced in managing Major consumer goods – Retail – Luxury projects
* Experience in any of the following domains is a plus: Customer experience, Digital transformation, ERP deployment, move to cloud etc
* Native level of French and Business level of English
3 raisons de nous rejoindre:
Qualité de vie au travail : accord de télétravail en France et à l’international, accord sur l’égalité professionnelle, la parentalité, l’équilibre des temps et la mobilité durable.
Apprentissage en continu : certifications et formations en libre accès, accompagnement sur mesure avec votre career manager, parcours d’intégration sur 9 mois.
Avantages groupe & CSE : plan actionnariat, activités à tarifs préférentiels, remboursement partiel vacances, remboursement de votre abonnement sportif ou culturel.
En cliquant sur "JE DÉPOSE MON CV", vous acceptez nos CGU et déclarez avoir pris connaissance de la politique de protection des données du site jobijoba.com.