Business Solution Owner - Field Service H/F
Location: France, Bagneux
Time Type: Full time
Avec près de 16 500 collaborateurs, une présence dans 35 pays, un chiffre d’affaires de plus de 3,5 milliards d’euros, Air Liquide Healthcare, la branche Santé du Groupe Air Liquide, est un des leaders mondiaux dans ce domaine.
Aujourd’hui, Air Liquide Healthcare est présent à l’hôpital et au domicile des patients pour y fournir des produits, des services et des programmes d’accompagnement pour la prévention, le diagnostic et le traitement de maladies chroniques ou lors d’épisodes aigus.
TechCARE is the global Digital Transformation Program for our Home Healthcare activities. It provides digital Core Solutions to support activities including tour optimization and intervention scheduling engines, appointment management, and an app for agents on the field sharing a 360° view of the patient available in the CRM.
The role of the Field Service Business Solution Owner is to drive the build of the digital Core Solutions enabling Field Service business processes and organization from the business perspective.
Own the Field Service Core Solutions business backlog and document business requirements for Field Service, consistently with the core Field Service processes.
Lead the arbitration for the business features to be developed within the Core Solutions and specifically for affiliates.
Support roll out of the Core Solutions in affiliates by bringing digital solution expertise and training.
Run business user acceptance testing for the Core Solutions.
The Field Service Business Process Owner of the Healthcare WBL World Industrial Management team in charge of designing and maintaining core processes.
The Field Service Product Owner in ALHIST D&IT to develop the solutions with the technical teams.
The other Business Solution Owners and Business Process Owners responsible for domains with strong adherence to Field Service, like Customer Service and Supply Chain.
Etes-vous LA personne faite pour ce poste ?
Experience in home healthcare operations with expertise in Field Service.
Appetite for becoming an expert of digital solutions in his/her field (includes Salesforce, tour optimization engine, mobile app supporting field service agents).
Ability to challenge and translate processes and business needs into business requirements for digital solutions.
Ability to prioritize business requirements and arbitrate, with good transversal leadership.
Fluent in English as most activities are in English and teams are international.
A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
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