Total quality management system manager h/f

Roquette est un leader mondial des ingrédients d'origine végétale et un fournisseur majeur d'excipients pharmaceutiques.

Voulez-vous nous aider à faire la différence ?
En valorisant des ressources végétales, nous collaborons avec nos clients et partenaires pour imaginer et proposer des ingrédients permettant de mieux nourrir les personnes et de soigner les patients.
Chacun de nos ingrédients répond à des besoins spécifiques et fondamentaux. Ils contribuent à des modes de vie plus sains. We are recruiting a Total Quality Management System Manager (H/F) within the Quality Management Systeme and SQA team. This position is based in La Madeleine (Lille).

Under the responsibility of the Head of Global Quality Management System, the Total Quality Management System Manager's main role is to :
- Work together with Sales and Customer Quality departments in GBU to guarantee the Customer satisfaction and ensure the best customer service Quality.
- Contribute actively to the Group Quality strategy, policy and standards definition.
- Establish and improve continuously the Roquette Total Quality standards and processes for customer management.
- Manage the Global Customer Processes : Complaints, Audits, Quality requests, Waivers & NRM
- And is the Quality representative for Global projects related to Customers (ie : Sales Policy, Distribution management etc.)

Your main missions will BE to :
- BPM for global processes : Complaints, Audits, Quality requests, Waivers. Manage the BPM for NRM. Work with the PEO for the process standards management.
- Animate the Global Customer Quality Network, standardize the processes, develop & manage Global Customer Quality standards, KPI's and tools.
- Work together with Sales team & Quality Customer Teams to implement, audit, develop and improve processes within Roquette to better serve our customers. Support internal communication about our customers in order to empower people and to embed the Customer Quality Culture. Coordinate working groups related to Customer quality topics & projects (WebPortal, Segmentation Team).
- Create training & train for her/his processes.
- Define roadmap / governance and impovements for global tools with her / his team on SDOL / RMQ / Total Quality Academy / ONEdoc (incl CAPA)
- Interact regularly with all departments related to commercial perimeter (Sales Excellence, GBU, Customer care and marketing, Operational Quality, Quality Control, & Regulatory Affairs).
- Organize and animate monthly global routines (Quality connect / Monthly meeting with region). Ensure Quality reports consistency and relevance.

In order to ensure Quality is a key differentiator for Roquette's customers and develop the Total Quality Culture within Roquette.

Business Trips (Percentage) : Less than 10% including international trips.

What we will like about you :
- Ability to communicate, to influence and to convince.
- Ability to align, motivate and empower.
- Ability to interact in a multicultural and matrix context.
- Ability to lead project / best practices.
- Good knowledge of Roquette organization and products
- Give meaning and being result oriented in a functional position & organization
- Autonomy, rigor, and customer-oriented mindset
- Pedagogical, listening and team spirit.

But also :
- MS or MBA or Engineer degree
- Quality or Sales background with at least 5 to 10 years of professional experience acquired mainly in process, food and pharma industries.
- Strong knowledge of Customer Quality management system
- Good knowledge in Quality for Pharma and Food industries
- And because we are an international company you are fluent in English.

Rejoignez l'aventure sans plus attendre !

Roquette est fière d'être une entreprise mondiale où il est possible de se développer personnellement et professionnellement au travers de multiples expériences.

Nous sommes convaincus que la diversité, l'équité et l'inclusion doivent être intégrées dans tout ce que nous faisons, aussi bien dans les produits que nous fabriquons, en passant également par les relations avec nos partenaires externes, et surtout au sein de nos équipes.

Pour continuer de nous développer et pour réussir ce que nous entreprenons chaque jour, nous avons la conviction que la diversité et l'inclusion sont des leviers de transformation et de performance.

La diversité des Femmes et des Hommes qui nous accompagnent représente le monde dans lequel nous vivons, ainsi que les communautés et les clients que nous servons.

Nous recrutons avant tous des candidats passionnés par les enjeux humains de demain ! Et si c'était vous ?

Retrouvez-nous sur www.roquette.com. Pour en savoir plus sur nos engagements de Développement Durable, consultez notre page www.sustainability.roquette.com