Customer data manager h/f

Créée en 2000, Ivalua est un leader mondial dans l'édition de solutions cloud de gestion des achats.

Chez Ivalua, nous sommes une communauté mondiale d'experts convaincus que la transformation numérique rend les chaînes d'approvisionnement plus durables et résilientes, tout en améliorant la collaboration avec les fournisseurs.

Et nous y parvenons grâce à notre plateforme cloud de gestion des dépenses, qui permet à des centaines de grandes marques de gérer leurs dépenses et leurs fournisseurs tout en optimisant leur rentabilité, leur performance ESG (Environnement, Sociale et Gouvernance), de réduire les risques et d'améliorer leur productivité.

Animés par nos passions et nourris par nos ambitions communes, nous nous donnons les moyens de relever les défis et de créer des expériences impactantes pour nos clients et notre écosystème partenaire, tout en donnant du sens à nos équipes. THE OPPORTUNITY

CONTEXT

Within the Customer Success team, the Customer Data Manager is dedicated to
- KYC Management : Own the execution of the KYC strategy and processes defined for the company. Ensure effective deployment of the KYC policy with all contributors and ensure data quality for enabling accounts expansion.
- Contact Data Management : part of KYC, prioritize contact management to ensureExtranet data is up-to-date and well managed. Own the process for creating, validating, and updating customer data.
- Customer Satisfaction Survey : Coordinate, launch, and analyze the global Customer Satisfaction Survey twice a year, collaborating with business departments to monitor action plans for improving customer satisfaction, which is key for account growth.
- Extranet Enhancements : Centralize and prioritize business needs for better customer management and account development. Collaborate with the R&D Extranet team to provide adequate enhancements to the CSM community. Develop and own a roadmap of priorities for Customer Data Management.

ROLE

Here at Ivalua, we are currently looking for a digital-savvy Customer Data Manager to oversee the collection, analysis, and management of customer data across the organization. This role is pivotal in ensuring data accuracy, integrity, and availability to support business decision-making and enhance customer experience. The ideal candidate will BE responsible for designing and maintaining data governance processes, tools enhancements, ensuring compliance with data standards, and collaborating with cross-functional teams to improve data-driven strategies.

To BE successful in this role, you will need to have a deep passion for data, analysis, and BE a strategic thinker. You must have an outgoing personality as this role will collaborate with a variety of leaders from various organizations within the company.

WHAT YOU WILL DO WITH US
- Develop and implement best practices for managing customer data, ensuring data accuracy, integrity, and compliance with regulations.
- Oversee the collection, input, and validation of customer data from multiple sources, ensuring consistency and completeness.
- Maintain and optimize customer databases, ensuring that systems are up-to-date and meet the organization's reporting and analytical needs.
- Conduct regular data audits, identify and resolve discrepancies, and establish processes for ongoing data quality improvements.
- Collaborate with data analysts and business intelligence teams to generate insights from customer data, supporting marketing, sales, and customer service teams.
- Work closely with IT, marketing, sales, and customer service teams to align customer data management processes with business objectives.
- Ensure customer data is handled in accordance with internal policies and external regulations, implementing necessary security protocols.
- Continuously evaluate and improve customer data management workflows, adopting new technologies and methodologies to enhance efficiency and effectiveness.
- Act as a liaison between technical and non-technical teams, translating data requirements and ensuring that stakeholders' needs are met.