Senior retail uw operations manager h/f

Notre raison d'être chez AXA ? Chaque jour, nous agissons ensemble pour le progrès humain en protégeant ce qui compte. Une mission qui donne le sourire et envie de se lever le matin !

Un des leaders mondiaux de l'assurance dans la protection des biens, des personnes et des actifs, AXA c'est 145 000 collaborateurs et contributeurs qui s'engagent au quotidien pour nos clients, c'est 51 pays dans lesquels nous distribuons nos produits et services et plus de 90 millions de client qui nous font confiance dans le monde. Employeur citoyen et responsable, AXA s'engage au quotidien pour des causes sociétales & environnementales. Nous menons une politique inclusive engagée pour reconnaître et valoriser les différences individuelles. Ces ambitions vous parlent ? Alors venez changer le monde avec nous !

Le siège du Groupe AXA est basé à La Défense (Tour Majunga) et regroupe les activités corporate du Groupe. Il se distingue par une forte culture internationale. Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we're always there for them. And we're always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that's open, supportive, and empowering. Because we know that's the real secret to success - and the best way for us to keep building a better world for both our customers and the talented people who put them first.

Your work environment :

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. IT provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes IT a rich and stimulating place to work.

Within the Group, you will join the Group Underwriting Office department.

The newly created Global Chief Underwriting Office is accountable for establishing, enabling, and driving profit and growth through Product Underwriting Strategy, Portfolio Design and Technical Underwriting Excellence in partnership with the AXA Entities, for both Commercial and Retail, through :
- Portfolio Design Steering
- Underwriting Product Strategy and Profitability Measurement
- Technical Underwriting Guidance
- Pricing Models, Platforms and Analytics
- Risk Appetite deployment
- Ceded Reinsurance strategy design and purchasing

Within this Department, you will BE part of the team P&C Retail Underwriting.

Your job and daily missions :

JOB PURPOSE

The overall purpose of the P&C Retail Unit is to drive Technical Excellence with entities worldwide, supporting them in driving growth & profit. The Senior Retail Enablement position is functional to facilitate the mandate of the GUO, creating the proper frameworks for assuring the success of the entities. This Unit will therefore BE in charge of :
- Developing, maintaining and adjusting all Governance and Control processes such as Referrals, Application Letters, Exceptions, GUL, LTA, ARCC and Breaches. The Unit will also BE in charge of updating/upgrading the Retail GUG, whenever needed
- According to the potential needs emerging from the Entities, the Unit will identify specific projects for addressing them, building up toolkits, methodologies and appropriate centres of expertise or competences
- The Unit will have the opportunity to experiment different ways to approach the business, including the use of internal and external sources and the use of technologies
- One important objective of the Unit is therefore the maintenance of a continuous market view and insight, with active participation in conferences and proactive meeting with start-ups in the field of insurance
- The Unit will have skills for solving emerging challenges in Underwriting to BE solved with Data and AI competences
- The Unit goal is the development of training courses to BE delivered to the entities with the final objective of raising the bar in technical UW

DIMENSIONS

Main Figures :
- 20+ countries / entities as well as 3 regional hubs (EM, AMIH and AMO).
- €49bn of revenues in scope (49% of the whole AXA Group revenue) :
- €17bn of revenues in P&C Retail & Partnerships.
- €32bn of revenues in P&C Commercial & Partnerships.
- 70+ requests for Underwriting non-authorized business per year, representing GWP ~€2bn.

CONTEXT AND MAJOR CHALLENGES

The P&C Retail business is a core pillar of the Group in terms of both Underlying Earnings (>33% of total) and customer base (20m+). Although each market AXA operates in has its own dynamics, regulations and challenges, the fundamental requirements and propositions for the retail business are similar, covering at large motor, home and travel insurance.

As of today, Motor insurance remains the anchor' product of the industry. In the mid-term, along potential further commoditization or technology advancements (i.e. electric vehicles, autonomous cars), the private Motor market is assumed to get materially smaller (and potentially less profitable).

Moreover, the customer experience is still overly complex and P&C insurers struggle to build long-term and relevant customer relationships, driven by 1) low frequency of interaction, 2) a lack of differentiation, 3) increasing commoditization and 4) increasing price pressure. Thus, a large portion of the P&C Retail business stands at a strategic crossroad, intensified by changing supply and demand side trends which drive the integration of existing value chains to solve specific customer problems, giving rise to ecosystems.

In addition to all this, a lot of additional external challenges are impacting the profitability level of this business segment : claims inflation in first place, climate changes development and customer behaviour modification.

KEY ACCOUNTABILITIES
- Governance and Control
- Handle referrals (GUL, exceptions, LTA, sustainability etc.) and coordination with all the stakeholders involved in the referral process
- Capability Building
- Promote Best practices in UW to BE delivered to the technical community with appropriate training courses, developed according to the identified knowledge
- Data and AI
- Development of tools, toolkits, methodologies and technologies with the support of Data scientists for solving specific UW challenges