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Description de poste

Are you passionate about ensuring operational excellence in transport management? QuickSTAT is seeking a dedicated Customer Relationship Manager in Roissy CDG.

Votre rôle

As a Client Relationship Manager - QuickSTAT m / f, you serve customers by providing information and responding to requests with respect to Quick's Quality Assurance standards.

Vos responsabilités

* Provide information to customers by verifying understanding of request; answering questions; offering solutions.
* Initiate service by recording requests; forwarding to dispatching.
* Manage the relationship with customers as a part of shipments follow up.
* Resolve problems by identifying the problem; explaining procedures; forwarding required adjustments.
* Improve quality results by evaluating processes; recommending changes.

Vos compétences et expériences professionnelles

* Ideally you have at least 3 years of experience in a customer-focused role, preferably in logistics.
* Experience in Air and Road logistics is highly advantageous, and experience in Pharma is preferable.
* Good computer skills and use of EDIs.
* Ability to work successfully under pressure and excellent time management skills.
* Great communication skills with strong self-motivation ability.
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