Business automation support team leader h/f

Description du poste


Type de contrat

CDI-Temps plein


Fonction

Fonctions Support - Informatique


Intitulé du poste

Business Automation Support Team Leader H/F


Exigences et contraintes du poste (horaires de travail...)

The service is open from 09:00 to 18:00 + occasional on-call duty.


Description de la mission

Team Leader, L2 & L3 run & support activities on GEOBUS & Business Automation perimeter (BPM/BAW, RPA, Power Platforms ...)

Under the responsibility of the support manager, you will be in charge of the operational management of RUN Business Automation & GEOBUS activities.
The team is currently composed of one support analyst. Implementation of dedicated support for Business Automation activities is underway in collaboration with Build teams.


Operational follow-up
- Coordination of daily team activities
- Backlog and KPI monitoring
- Reporting alerts to the Support manager
- Proposed improvements (organization, processes, etc.)

Run Process improvement
- Ensure that SOP, WI, Knowledge base are up to date
- Coordination with the Build teams: participation in the planning, verification and realization of deliveries in production
- Take an active part in cross-functional topics with other teams (PQS, L1, etc.)
- Backup of the Incident Manager for the P1 incidents on Business Automation scope

User experience improvement
- Proposal of Build and End-user actions to reduce incidents and problems (ITIL)
- Update and enrichment of the request catalog
- Testing the evolutions of the request catalog

Support activities
- Acknowledgement, analysis & resolution of Incidents, Requests, Changes and Problems in compliance with ITIL best practices and KPIs.
- Identification of potential fixes & evolutions, coordination with Build & Expert Teams.


Profil du candidat

• Have a sense of service and results
• Ability to interact with all IT & business stakeholders
• Have good analytical
• Team-oriented
• A proactive, force of proposal approach
• Be rigorous

• Technical abilities on RPA or BAW or Power Platforms...

• 3 or more years of experience in IT environment and Support
• ITIL certification is a plus


Temps de travail en %

100


Lieu de prise de service


Lieu de prise de service

Europe, France, Île-de-France, Hauts-de-Seine


Ville(s)

Levallois-Perret


Critères candidat


Niveau d'études min. requis

BAC+2 / BTS / DUT


Niveau d'expérience dans la fonction

Débutant (1 à 5 ans d'expérience)


Langues

* Anglais (Intermediaire)
* Français (Maitrise Courante)