Customer technical support manager

Filiale d'Air Liquide, société d'Air Liquide Healthcare, Seppic ( développe, fabrique et commercialise depuis 80 ans une large gamme d'ingrédients innovants entrant dans la composition des produits cosmétiques, pharmaceutiques, nutraceutiques et vétérinaires. Alliant le dynamisme d'une entreprise internationale à taille humaine et la solidité d'un grand groupe, Seppic forme, à travers le monde, une équipe de près de 880 femmes et hommes talentueux et passionnés par ce qu'ils font chaque jour, au service de leurs clients et de la santé, du bien-être et de la beauté de tous.
Intégrer une entreprise multiculturelle où se mêlent de nombreux métiers et de solides expertises, permettant de grandir professionnellement et offrant de belles perspectives de carrières en France et à l'international
- Des avantages salariaux attractifs et stimulants (*) : un variable sur objectifs, une prime de participation/intéressement avec abondement, une mutuelle avantageuse, un CSE, des dispositifs favorisant la mobilité douce et deux jours de télétravail pour les postes éligibles
(*) : To support its global development in the pharmaceutical and nutrition markets, and continue to support its customers throughout their product development lifecycle, Seppic is recruiting a Technical & Customer Support Manager - Oral Forms.
You will be more specifically in charge of the technical and customer support for our range of oral forms and work in strong collaboration with product managers and internal technical teams dedicated to pharmaceutical and nutraceutical formulations.
In the role, you will be a key player to provide technical assistance and customer support for your range of oral products in the domain of pharmaceutical and nutrition activity through the following missions:
Maintain close collaboration with sales teams: marketing and technical support, training of sales teams, accompaniment to customer meetings, etc.
Follow-up/steering of key customer technical projects, interfacing with Research & Innovation and customer technical support departments.
Providing support on the coating process: parameters optimization, new equipment use, troubleshooting issues.
Support R&I teams for on site technical assistance on projects with Seppic products (lab, pilot or industrial scale).
Create marketing / technical documents like process / formulation troubleshooting charts, excipient selection guide / formulation advice, process videos, scientific articles etc.
Work closely with internal teams to organize technical training programs for customers.
A word from the manager: "If you are familiar with different challenges of oral solid dosage forms and feel confident in your technical skills, the position offers you the opportunity to leverage your expertise and help customers in their new developments. Etes-vous LA personne faite pour ce poste ?
Graduated with a Master/Engineer degree of Sciences, Chemistry, Food sciences, you master tablet-coating process and know about the other dry form processes (direct compression, granulation, etc).
~1-2 years experience in galenic of oral solid dosage forms
~ Fluent in French and English (written and spoken)
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