Business process owner w - m h/f

Edenred est la plateforme digitale de services et de paiements qui accompagne au quotidien les acteurs du monde du travail. Elle connecte, dans 46 pays, plus de 50 millions d'utilisateurs à 2millions de commerçants partenaires au travers d'environ 900 000 entreprises clientes.

Edenred propose des solutions de paiement à usages spécifiques dédiées à l'alimentation (comme les titres restaurant), à la motivation (comme les cartes cadeaux, plateformes d'engagement des collaborateurs), à la mobilité (comme les solutions multi-énergies, de maintenance, péage, parking et mobilité), et aux paiements professionnels (comme les cartes virtuelles).

Fidèles à la raison d'être du Groupe, « Enrich connections. For good. », ces solutions améliorent le bien-être et le pouvoir d'achat des utilisateurs. Elles renforcent l'attractivité et l'efficacité des entreprises, et vitalisent l'emploi et l'économie locale. Elles favorisent également l'accès à une nourriture plus saine, à des produits plus respectueux de l'environnement et à une mobilité plus douce. Les 10 000 collaborateurs d'Edenred s'engagent au quotidien pour faire du monde du travail un monde connecté plus efficace, plus sûr et plus responsable.

En 2021, grâce à ses actifs technologiques globaux, le Groupe a géré un volume d'affaires de prèsde 30 milliards d'Euros réalisé principalement via applications mobiles, plateformes en ligne etcartes.

Coté sur Euronext Paris, Edenred fait partie des indices CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good et MSCI Europe.

YOU WILL VIBE WITH US

For a very ambitious agile-at-scale program, leveraging state-of-the-art ways of working & technologies that carries major business stakes, we are looking for a Business Process Owner.

Together with the Products Owners, the Designers, the Tribe Leaders and the tech teams, within a Feature Team organization as a Business Process Owner (BPO) you will make the product vision a concrete reality that Edenred will BE able to sell and operate while maximizing the clients' satisfaction and improving Edenred employees' daily work.

As Business Process Owner, you will :

1. Have a clear vision / is owner of the end-to-end process
Formalize the end-to-end process with detail of each action / step
Detail, at a country level, the data, integrations, permissions etc. needs
Provide the Country specific Business rules and convey them to the team

2. Ensure the consistency of the processes
Rigorously check the consistency of the end-to-end processes from a single view combining business, IT & User
Ensure that the blueprint is always up to date (document linking business and IT process)
Collaborate with the Product Owner to ensure features are aligned with Business processes
Define principle of standard process & strategy of harmonization

3. BE responsible of the process improvement
Challenge business and propose improvement, simplification of the end-to-end process
Propose change management approach to business process modification
Ensure common pain points are prioritized and understood from the product owner
Formalize gain of process to present to the Product owner

We love working with each other because we have built a culture that suits us well :
- Happy : Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other
- Helpful : Always looking for ways that you can help others
- Curious : IT is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar

WE WILL VIBE WITH YOU

You could BE our next teammate if you have :
More than 5 years of experience with a proven track-record in B2C and/or B2B digital product business process, with strong communication skills, a customer-centric and data-driven approach. Past experiences with a banking / fintech or digital product will BE a plus.
Experience in formalizing processes with a dedicated methodology (business process Management, ARIIS etc.), in writing user stories / functional requirements and a basic knowledge of technical architectures.
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Fluency in English (international team), other languages like French, Spanish or Portuguese will BE appreciated.

Postulez dès à présent et venez vibrer avec nous !